RECO & RWASCO is at the vanguard of using information communication technologies to better serve the customer.  Our use of technologies over the recent times has dramatically improved consumer access to the services we provide.  We are increasingly reaching the consumer better and conveniently, something we shall strive to continue doing. The following technologies are currently in use:

1. Bills @mobile is a service enabling customers to check their monthly water bill on their mobile phone;
   
   
2. Live billing is an appliance the meter reader to immediately bill the customer at the client premises; and
   
   
3. Portable water leakage detectors are appliances that reduce losses by discovering water pipe leaks. 

For almost 3 years now, RECO & RWASCO has outsourced its prepayment sales through retailers and super-dealers. To provide this special outsourcing service to an even broader public, RECO  &RWASCO is constantly on the lookout for new technology innovations.  The Main software programs and appliances for retailers and super-dealers’ use include:

1. e-vend and e-eng are computer programs used by prepayment retailers and are operational on a laptop with internet access and a printer.
   
   
2. Cell Power is an SMS interface programmed on the cell phone allowing prepayment selling by retailers operating in remote regions with no Internet access.
   
   
3. Scratch cards.  Retailers sell these directly to customers. Customers open the purchased scratch card (envelope) and send by SMS the written code to 123, they automatically get a reply with a token equivalent to the purchased electricity amount to be keyed into the meter.
   
   
4. Points of sales are wireless-internet-connection appliances enabling prepayment selling by the super-dealer. Customers receive a receipt upon electricity payment. Find points of sales.

The following Technologies are coming soon and many more will be implemented: 

1. Mobile banking will enable customers to purchase electricity using the SMS service of their mobile phone by withdrawing money from the customer’s bank account.
   
   
2. Mobile Money will enable customers to purchase prepayment electricity using MTN credits of their mobile phone.
   
   
3.  Accessibility of Customer Account on Internet for invoicing, assistance and information

Inauguration of Community Service Center (Places à vivre)

RECO & RWASCO, the Rwanda Electricity
Corporation & Rwanda Water and Sanitation
Corporation celebrated the water international
day on 22nd March 2010 by inaugurating the community service centers or living Places
(Places à vivre).
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RECO&RWASCO targets mobile payments of bills

In a drive to give a variety of services to its
customers, Rwanda Electricity Cooperation
(RECO) and Rwanda Water and Sanitation
Corporation (RWASCO), is set to introduce
a 'Mobile Bill Payment' system.
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Prepayment Contract Service and Bank
Payment Contract Service

RECO&RWASCO are now providing 2 new
payment services for water use. Those are
"Prepayment Contract Service" and "Bank
Payment Contract Service".
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The availability of sufficient broadband capacity
at affordable rates has been a key challenge
in Rwanda’s quest to be an ICT regional.
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